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How mpokasino Terms Shape Your Play

When you open an account with us, you're agreeing to a set of conditions that protect both you and mpokasino.

Account creation & verificationDeposit & withdrawal rulesHow we handle disputes
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mpokasino How mpokasino Terms Shape Your Play
GET HELP WITH YOUR ACCOUNT

Contact Us About Terms & Your Rights

Team online

Live Chat Support

Reach our support team on the chat widget inside your account lobby. Average response time is under 3 minutes during weekday business hours 09:00–18:00 WIB in Jakarta.

Account Changes & Requests

Need to update your terms-related settings — username, email, linked payment account — or request your data? Open a support ticket with your request and we'll process it within 2 business days.

Withdrawal & Payment Disputes

If a deposit didn't arrive or a withdrawal was delayed, contact support immediately with your transaction ID. We investigate and resolve payment issues within 48 hours on weekdays.

HOW WE PROTECT YOU

Security, Data & Your Account Control

Account Verification & Security

When you sign up, we verify your identity and link a payment method. Two-factor authentication is available on your account settings page. Your password is encrypted server-side and never stored in plain text.

Payment Data Handling

Deposit and withdrawal data are stored on secure servers separate from your profile. Payment processors like DANA, OVO, GoPay and QRIS handle their own encryption; we never store your full payment details on our servers.

Data Retention & Deletion

We keep your account and transaction history for as long as your account is active, plus 7 years for compliance records. If you close your account, we retain anonymised transaction data where local law requires it.

Cookies & Tracking

Our site uses session cookies to keep you logged in and functional cookies to remember your game preferences. We do not sell your data to third parties; cookies help us measure site performance and detect fraud.

Account Closure & Disputes

You can close your account anytime via your settings. If you dispute a charge or believe a transaction was unauthorised, our support team will investigate within 48 hours and escalate to payment partners if needed.

Request Your Data or Changes

Contact support to download your personal data, correct errors, or request account modifications. We respond to verified requests within 14 days. Email [email protected] or use the account help form inside the lobby.

Common Questions About Our Terms

You agree to follow our house rules — play fairly, provide accurate account info, use only one account per person, and comply with local law. In return, we commit to secure payment processing, fair game outcomes verified by our game partners, and transparent withdrawal timelines via DANA, OVO, GoPay or QRIS.

Yes. Email address, linked payment method and display name can be updated through your account settings or by contacting support. Some changes like your account number or identity details require verification. Changes process within 2 business days.

Report the issue to support immediately with your transaction ID and payment method name. We check our records against DANA, OVO, GoPay or QRIS records and respond within 48 hours on weekdays. Refunds are processed back to your original payment method.

While your account is active, we keep all your data accessible to you. After closure, we retain anonymised transaction records for 7 years for legal compliance. Personal identifiers are deleted after 90 days unless you request otherwise.

No. Our terms require one account per person. Multiple accounts linked to the same identity or payment method will be flagged by our fraud detection system and may be suspended.

Go to your account settings and select 'Close Account'. Any balance in your wallet must be withdrawn before closure. After confirmation, your account enters a 30-day cool-down period before full deletion. Support can answer questions during this process.

Contact our support team via live chat (weekdays 09:00–18:00 WIB) or email [email protected]. Provide details of your concern and your account username. We respond to all compliance and data requests within 14 days.

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