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How mpokasino protects your privacy

When you open an account with us, your personal information—from your email and payment details to your betting history—stays secure and is used only for account verification, deposit…

Account security encryptedPayment data protectedPersonal info never shared
mpokasino How mpokasino protects your privacy
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Contact us about your privacy rights

Team online

Live Chat

Available 24/7 in the lobby footer. Ask about data access, correction requests, or account privacy concerns—our team responds in minutes.

Email Support

Send privacy inquiries to our dedicated inbox. We confirm receipt within two business hours and respond fully within five working days.

Account Settings

Update your personal details, email preferences, and communication settings directly from your profile page anytime.

SECURITY BY DESIGN

How we keep your account and data safe

Encrypted Connections

All communication between your device and mpokasino uses TLS encryption. Logins from Jakarta, Surabaya or anywhere are protected by the same standard.

Verification on Withdrawal

Before any payout clears to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity and cross-check the destination account.

Data Retention Limits

We store your account history for regulatory compliance; closed accounts remain archived per local law. Request deletion where local law permits.

Cookie Management

Functional cookies track your session and login state. You can disable non-essential cookies in your browser—this does not block account access.

Third-Party Processors

Payment partners and fraud-detection vendors access only the data they need to process deposits and prevent unauthorized withdrawals.

Your Access Rights

Request a copy of all data we hold about you anytime via live chat or email. We deliver it within the timeframe required by local regulation.

Privacy questions answered

Your account data is archived and kept secure according to local law requirements. We retain transaction records for regulatory compliance. Depending on your location, you may request data deletion where local law permits—contact our support team to begin the process.

We store a reference to your payment method (last four digits) but never retain your full card or wallet credentials. Payment processors handle sensitive data independently. Each transaction is verified and encrypted end-to-end.

No. We never sell your personal data to advertisers or marketing firms. We share information only with payment processors, fraud-prevention services, and regulatory authorities—only when legally required or to complete your transactions.

Log into your account and visit the settings page to update your email, phone or address. Identity verification details (name, date of birth) are locked after account creation. Contact support if you need to correct verified information.

We use session cookies to keep you logged in and track your gameplay. Analytics cookies help us improve the site. You can disable non-essential cookies in your browser settings—your account will still work, but some features may load more slowly.

Transaction records are retained for the period required by Indonesian regulation and for fraud prevention. Detailed betting history is available in your account dashboard. Depends on local law for deletion timelines—ask our support team for specifics.

Change your password immediately and contact live chat or email support right away. Our team will review your account for unauthorized activity and help secure it. Report any suspicious withdrawals to prevent further access.